Shipping Policies

We ship orders via UPS, both domestically and internationally. The following policies cover order processing, rates, insurance, and what to expect if something goes wrong in transit.

Order Processing & Handling Time

Our handling time is up to 48 hours. Our third-party shipper picks up orders from our shop on Mondays, Wednesdays, and Fridays and processes them throughout the week.

Once your order ships, you will receive tracking information by email. If you do not receive tracking, email us at info@bernalcutlery.com and we will resend it.

Once a package leaves our shop, Bernal Cutlery is not responsible for tracking, redirecting, locating, or inquiring about packages with the carrier. Please contact UPS directly for delivery updates or to manage your shipment.

USA Domestic Shipping

We ship via UPS Ground with an estimated delivery time of 4–5 business days after pickup. Delays caused by the carrier are outside of our control.

Orders under $150

• $8 standard shipping

• $15 with insurance and signature confirmation

Orders $150 – $500

• Free standard shipping

• $10 with insurance and signature confirmation

Orders over $500

• Free shipping with insurance and signature confirmation

• Contact us if you would like to remove signature confirmation and insurance

Shipping for non-standard, large, or heavy items — including but not limited to cookware, pantry items, and sharpening stones — is calculated automatically at checkout based on shipping class.

Insurance & Signature Confirmation

Insurance and signature confirmation are optional add-ons that must be selected and paid for at checkout. They are bundled together — there is no option for signature confirmation without insurance, or vice versa.

Orders shipped without these add-ons are sent at the buyer's risk. We are not responsible for packages that go missing or are lost, stolen, or damaged in transit. Without added insurance, your order is eligible only for the carrier's basic coverage (generally up to $100).

If a package is lost, damaged, or stolen:

• With insurance & signature confirmation: you are eligible for a refund or replacement.

• Without these add-ons: a UPS claim must be filed. We are generally willing, but not obligated, to assist with recovery. All carrier recovery options must be exhausted before any refund or replacement is considered.

Carrier errors do happen, but they affect a small percentage of the orders we fulfill.

International Shipping

We ship internationally via UPS Worldwide, with an estimated delivery window of 7–14 days. UPS provides reliable end-to-end international tracking.

International customers are responsible for all VAT, duties, and import fees charged by their country's customs authority. We complete customs forms on our end and will not adjust the declared value of your order.

If a package is held in customs, it is the buyer's responsibility to monitor tracking and respond to any customs requests. Customs may hold packages for several weeks before returning them to the sender.

Errors on Our End

If something goes wrong on our end, we will do our best to resolve it. Resolution may take additional time. Thank you for understanding and being patient. 

Questions

Email info@bernalcutlery.com with any shipping-related questions.

UPS Customer Service: 1-800-PICK-UPS (1-800-742-5877)

U.S. Customs & Border Protection: https://help.cbp.gov