Terms of service

Placing Orders on BernalCutlery.com

Thank you for your business! Please review our terms and conditions below carefully before placing your order. If you need help with checkout or have any questions about our Terms and Conditions feel free to give us a call at 415-355-0773. 

All online orders are picked up by our third party shipping company at 11am on Mondays, Wednesdays, and Fridays. 

If you need expedited shipping services such as next-day, overnight shipping, please plan accordingly as we will not be able to make an extra trip to the post office outside of our 11am pick up times listed above. 

If you need additional services with checkout, please send us an email or give us a call at 415-355-0773.

We always check over your product before shipping. All of our knives are made by excellent craftspeople and truly defective products are very, very rare. Handmade products can show imperfections that are not considered defects. Please refer to our Knife Care Page and review the difference between carbon and stainless knife care. 

If an order is damaged in shipping, you will have 72 hours to notify us of any issues. Please provide the following: photos of the original box before it was opened, how it was packed, what the damage is. Save all original packaging while we start processing an insurance claim for you. Claims can not be made after 72 hours and exchanges will not be issued. 

All sales are final online and in-store. We do not offer refunds. The value of any item that is exchanged will be applied as in-store credit. All exchanges must be approved by Bernal Cutlery with the original packaging and receipt and be processed within 30 days. We will not accept exchanges after 30 days. Any used items will not be exchanged at full retail price. 

All items shipped back to Bernal Cutlery must be sent insured and with signature confirmation. 

We take all of our photos in-store. Products are chosen at random for photos and features can vary, such as finish, handles, ferrule, reflections, etc. 

When placing vintage, new vintage, and honyaki orders please specify if you would like us to do an additional sharpening before shipping or we will ship them as-is. 

California Tax rates will be calculated automatically for district and state sales tax. In some cases your state might require a use tax which is the responsibility of the buyer. 

In rare cases, we reserve our right to refuse service to anyone for any reason.