Ferry Building

 Everyday 11am-5pm 

1 Ferry Building
San Francisco, California 94111
Email: info@bernalcutlery.com
Take BART to Embarcadero

*Ferry Building does not accept sharpening services or drop-off at this time. Check back for updates.

 Valencia Street 

 Everyday: 11am-6pm 

766 Valencia Street
San Francisco, CA 94110

Phone: 415-355-0773
Email: info@bernalcutlery.com

Valencia Street is open for retail shopping, in-store pick up and sharpening services

 Sharpening Services 

• To speed up the intake process, please create a customer account prior to bringing your knives in. We use customer accounts to manage and process orders. 
• No appointment needed for general public. Industry professionals, see the Industry List for information about sharpening for professional use.
  
  
• Bring knives loose in a towel wrap, box or plastic bin. Please do not wrap knives individually or use tape as it delays the intake process. 
• Please clean your knives prior to bringing them for sharpening. Dirty knives are subject to cleaning fee.
  
  
• Turnaround for orders is estimated at 2-3 weeks or more from drop off date depending on our volume of orders on hand. Please wait at least 2-3 weeks from drop off date before contacting us about your order status. Please specify you are checking in on a sharpening order and provide your claim tag number.
• You will receive a pickup notification per the information on your customer account when your order is complete. 
  

Details on rates, mail-in services and other details can be found here:
Sharpening Services

Rush services are are available at the discretion of sharpeners at intake. Some work like thinning are not available for Rush services.

We offer loaner knives when available on a first cone first serve basis. Please ask for one when you drop off.

 Online Orders 

Please Review our Shipping Policy, Refund Policy and Terms of Service before making your purchase.

• Online orders ship on the next Monday, Wednesday, and Friday morning after your order is placed. Orders that require extra attention may delayed.
• Orders are shipped using USPS and generally arrive in 3-5 business days for domestic shipments and 7-10 days for international shipment.
  
• In-store pick up typically take 24 hrs to be filled and are completed in the order in which they are received. You will receive a pick up notification when it is ready.
  In-store pick-up times: 11-6 pm - Valencia Street Location only.

Reach out to info@bernalcutlery.com with any questions.