Exchange Policy

All sales are final, both online and in-store, no cash refunds. We are happy to exchange or offer store credit for return of unused items in new condition - shipped or brought to the shop - within 30 days of purchase with receipt and original packaging. Used items, unused items without packaging, or items without receipt may still be eligible for partial credit; please contact us info@bernalcutlery.com with questions. We stand by our products and will replace any defective products but please be aware that truly defective products are very, very rare. User misuse or neglect are only eligible for deep and abiding shame. 

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We have a 30-day return for exchange policy, which means you have 30 days after receiving your item to request a return.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@bernalcutlery.com. Please note that returns will need to be sent to the following address: 

Bernal Cutlery
766 Valencia Street
c/o Returns
San Francisco CA 94110

Items sent back to us without first requesting a return will not be accepted.

For knives that have been used, see our Trade In Program.

You can always contact us with any questions about your order via email: info@bernalcutlery.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Please note: All sales are final, both online and in-store, no cash refunds. We are happy to exchange or offer store credit for return of unused items in new condition - shipped or brought to the shop - within 30 days of purchase with receipt and original packaging. Used items, unused items without packaging, or items without receipt may still be eligible for partial credit; please contact us info@bernalcutlery.com with questions. We stand by our products and will replace any defective products but please be aware that truly defective products are very, very rare. User misuse or neglect are only eligible for deep and abiding shame.