Please describe issue with order:
We ship on Monday, Wednesday and Friday. Orders are pickup at 11am PST.
Our shipper processes all of the labels. Once they are scanned, tracking will automatically be sent to the email address associated with your order. Sometimes these emails land in Updates, Promotions or Spam.
We always send with signature + insurance unless you specified additional instructions to waive signature confirmation.
Please review our: https://bernalcutlery.com/pages/knife-buying-101
Please review: https://bernalcutlery.com/pages/steel-types-a-beginning-primer
What will you be using your knife for?
Do you have a preference of stainless or carbon steel?
Are you local to our shop? YES/NO
Would you prefer to talk on the phone? YES/NO