F.A.Q

How do I use my Bernal Cutlery gift card online?

We have recently launched a new website that does not support our old gift cards for online purchases.

If you bought or received a gift card purchased before 11.04.2020, please do the following:

  • Create an customer account if you don't already have one and login.
  • Contact info@bernalcutlery.com with a photo of the back of the gift card with the entire number clearly shown.
  • You will be issued a new gift card code that can be applied at checkout.

It may take up to 48 hrs for a new code to be issued. Thank you for your patience.

 

 

Are we open for in-store shopping?

We are not open for in-store shopping at this time. We will reopen for in-store shopping when we feel that the risk to the health and safety of our customers and staff has dramatically improved. If you need help picking something out, please sign-up for a Virtual Shopping appointment.

 

 

Can I get an industry discount online?

Depends. Will you be using your purchase for work? If so, please do the following PRIOR to ordering:

  • Create an customer account if you don't already have one.
  • If you already have already registered for our industry list (most likely in person at one of our locations), please log into your account and enter "INDUSTRY" at checkout. If you get an error, please continue with the instructions below.
  • Send an email to info@bernalcutlery.com with your name and email as it appears on your account, along with some sort of proof of industry employment. This includes, but is not limited to:
    • Redacted Paystub
    • Name tag
    • Photo of you at work.

*bonus points awarded for creativity.

We will let you know when you have been added to the industry list and you will be able to enter INDUSTRY at checkout to have the discount applied. Emails sent without complete information or proof of employment may be ignored. Please allow up to 48 hrs to be added to the list.

     

    Can I pickup orders or drop off knives for sharpening at the Oakland Location?

    Nope. Our Oakland shop has been closed. We are only accepting in-store pick-ups and sharpening drop-offs at our San Fransisco (Mission District) location.

     

    Do you sharpen serrated knives?

    Yup. See Sharpening Services for more info.

     

    Do you ship internationally?

    Yup. We can ship to most countries for $25. Heavy packages will be subject to additional shipping fees (eg, Chef's Presses, Stones, Books, etc.). We are subject to some shipping restrictions, however. This have mostly been for South American and Middle Eastern destinations.

    If you do not see your country listed in the drop down menu of countries at checkout, email info@bernalcutlery.com to see if it is one that can be added.

    If you think your country may be under shipping restrictions, please refer to USPS's International Service Disruptions list prior to contacting us. If you still have questions, contact info@bernalcutlery.com.