Two SF Locations

Valencia Street Every day: 11am–6pm (415) 355-0773 766 Valencia Street San Francisco, CA 94110 info@bernalcutlery.com Our Valencia Street location is open for retail shopping, in-store pickup, and sharpening services.

Ferry Building Monday–Friday: 11am–5pm Saturday: 9am–4pm Sunday: 10am–4pm 1 Ferry Building San Francisco, California 94111 info@bernalcutlery.com Our Ferry Building location is open for retail shopping and sharpening drop-off.

Sharpening Services

• To speed up the intake process, please create a customer account prior to bringing your knives in. We use customer accounts to manage and process orders. 
• No appointment needed for general public. Industry professionals, see the Industry List for information about sharpening for professional use.
  
• Bring knives loose in a towel wrap, box or plastic bin. Please do not wrap knives individually or use tape, as it delays the intake process. 
• Please clean your knives prior to bringing them for sharpening. Dirty knives are subject to a cleaning fee.
  
• Turnaround for orders is estimated at 3–4 weeks from drop-off date, or more, depending on our volume of orders on hand. Please wait at least 2–3 weeks from drop-off date before contacting us about your order status. Please specify you are checking in on a sharpening order and provide your claim tag number.
• You will receive a pickup notification per the information on your customer account when your order is complete. 
  

More information on rates, mail-in services, and other details can be found here:
Sharpening Services

Rush services are available at the discretion of the sharpeners at intake. Some work like thinning is not available for Rush services.

We offer loaner knives when available on a first-come first-serve basis. Please ask for one when you drop off.

Online Orders

Please review our Shipping Policy, Refund Policy and Terms of Service before making your purchase.

• Online orders ship on the next Monday, Wednesday, or Friday morning after your order is placed. Orders that require extra attention may be delayed.
• Orders are shipped using USPS and generally arrive in 3–5 business days for domestic shipments and 7–10 days for international shipments.
  
• In-store pickup orders typically take 24 hours to be filled, and are completed in the order in which they are received. You will receive a pickup notification when it is ready.
  In-store pickup times: 11–6 pm, at the Valencia Street location only.

Reach out to info@bernalcutlery.com with any questions.