Is additional shipping insurance right for you?

Our standard shipping method is USPS and includes up to $100 of insurance coverage in the case that the package is lost, goes missing or arrives damage. This value can be applied towards a replacement or can be refunded once a claim is submitted and processed. Optional FedEx shipments include up to $100 insurance coverage.

To help further protect your purchase from delivery errors, we offer additional insurance coverage for the full value of the order. You can opt-in to this additional insurance coverage at checkout (see image). This allows for full refunds or replacements on shipments that are lost, stolen or damaged. Domestic shipments require a 20-day-from-shipment waiting period on lost and missing shipments to ensure that they are not recoverable. International shipments require a 60-day waiting period. There is no option for signature without insurance or vice versa. In the event of damaged items, please provide photos of the damage to the knife and any damage to the packaging.

For shipments sent without additional insurance, we are generally willing to but are not obligated to help with recovery or resolution. All recovery options from the carrier must be exhausted prior to exploring additional refunds or replacements options.

In the event a package without additional insurance added to the shipment is lost, damaged or stolen, a USPS claim for the included $100 coverage can be filed and can take 15-30 days to process once submitted to USPS.

See our full Shipping Policy for additional information. Please contact us with. any additional questions.