Hours & Location

Updated: 01/31/2021

February 3rd, we will resume our hours of operation: Hours: 12PM - 6PM - CLOSED Tuesdays

We will be open for in-store shopping - MAX of 6 customers in the shop at a time. 2 customer (pair) per sales person.

We will be accepting sharpening drop-off during our hours. Please bring your knives loose in a box with your contact information to expedite drop off. Name, Phone, E-Mail, legibly written. 

Placing online orders will save the wait in line and minimize contact. Choose local pick-up at checkout. We will have your order fulfilled within 24 hours. 

We are closed Tuesday

766 Valencia Street, San Francisco, CA 94110
Phone (415) 355-0773
Email: info@bernalcutlery.com 

Oakland Location: CLOSED.

 

THINGS TO KNOW

 SHARPENING SERVICES:

  • We are ACCEPTING Mail-in and Drop Off sharpening at our SF location at this time.
  • Drop off times: 12PM - 6PM - Closed Tuesdays
  • Bring knives loose in a box or plastic bin. Do not wrap individually or use any tape. This speeds up our intake time.
  • Turnaround for orders is estimated at 2-4 weeks or more from drop off date depending on our volume of orders on hand. Please understand that our staffing is limited due to social distance protocols. Please wait at least 2-4 weeks from drop off before contacting us about your order status. Please specify you are checking in on a sharpening order and provide your claim tag number.
  • When the work is done, you will be contacted via the information on your intake form and an invoice will be emailed for payment.
  • Once paid, orders can be picked up during our hours of operation. 

Rush services are reserved for industry professionals and are at the discretion of sharpeners at intake. We will prioritize sharpening orders for industry folks, and evaluate rush services for general sharpening at time of drop off.

We are offering loaner knives. Please ask for one when you drop off.

Please visit our Sharpening Services section prior to mailing-in or dropping off for our rates.


ONLINE ORDERS:

  • Please Review our Shipping PolicyRefund Policy and Terms of Service when making your purchase. 
  • Online order pick-up times: 12-6 PM - CLOSED Tuesday
    • Orders are packed and ready 24hrs after purchase.
    • Ring the doorbell when you are here. 
  • Orders generally take 24 hrs to be filled and are completed in the order that they are received.
  • Shipping orders that have been filled leave the shop every Monday, Wednesday and Friday morning.
  • Orders are shipped using USPS and generally arrive in 3-5 business days for domestic shipments and 7-10 days for international shipment. All major carriers are experiencing delays due to an unprecedented amount of volume. Please take this into consider when ordering.

When coming by, please adhere to the following:

  • Wear a mask
  • Use social distancing. Stand 6 ft apart while waiting in line.

We are working with limited and rotating staff to try and keep everyone employed. We are working diligently to process all orders as efficiently and accurately as we can, but some processes are taking longer than usual under these unusual circumstances.

Thank you in advance for your camaraderie, patience and understanding.

Reach out to info@bernalcutlery.com with any questions.