Hours & Location

Updated: 11/9/2020

San Francisco Location: Open for in-store shopping, online order pick-up, sharpening order drop-off and pick-up.

We are open for in-store shopping Wednesday-Sunday from 12 PM - 6 PM. We are following social distance and cleanliness as outlined by our city guidelines. We ask everyone at the door to scan for temperature and sanitize before entering. Thank you for wearing your mask. 

766 Valencia Street, San Francisco, CA 94110
Phone (415) 355-0773
Email: info@bernalcutlery.com 

Oakland Location: TEMPORARILY CLOSED. This includes all shopping, pickup and sharpening services.

 

THINGS TO KNOW

 SHARPENING SERVICES:

  • We are accepting Mail-in and Drop Off sharpening at our SF location only.
  • Drop off times: Wednesday - Sunday 12 PM - 5 PM
  • Bring knives loose in a box or plastic bin. Do not wrap individually or use any tape. This speeds up our intake time.
  • Turnaround for orders is estimated at 2 weeks or more from drop off date depending on our volume of orders on hand. Please understand that our staffing is limited due to social distance protocols. Please wait at least 2 weeks from drop off before contacting us about your order status. Please specify you are checking in on a sharpening order and provide your claim tag number.
  • When the work is done, you will be contacted via the information on your intake form and an invoice will be emailed for payment.
  • Once paid, orders can be picked up during our hours of operation. 

We cannot offer Rush services to the public or for industry at this time. We will prioritize orders for industry folks, but we cannot do a same day turnaround.

We are offering loaner knives. Please ask for one when you drop off.

Please visit our Sharpening Services section prior to mailing-in or dropping off for our rates.


Online Orders:
  • Please Review our Shipping PolicyRefund Policy and Terms of Service when making your purchase. 
  • Online order pick-up times: Wednesday - Sunday 12-6 PM
    • Orders are packed and ready 24hrs after purchase.
    • Call us at (415) 355-0773 when you are outside so we can bring it out to you. Do not ring the doorbell. It scares us.
  • Orders generally take 24 hrs to be filled and are completed in the order that they are received.
  • Shipping orders that have been filled leave the shop every Monday, Wednesday and Friday morning.
  • Orders are shipped using USPS and generally arrive in 3-5 business days for domestic shipments and 7-10 days for international shipment. USPS is not guaranteeing any delivery timelines so neither can we.

When coming by, please adhere to the following:

  • Wear a mask
  • Use social distancing. Stand 6 ft apart while waiting in line.

We are working with limited and rotating staff to try and keep everyone employed. We are working diligently to process all orders as efficiently and accurately as we can, but some processes are taking longer than usual under these unusual circumstances.

Thank you in advance for your camaraderie, patience and understanding.

Reach out to info@bernalcutlery.com with any questions.